The Great Telephone Skills Seminar

Telephone Skills For The Professional

Make every call more positive and productive!

What voice will speak for you business? 

Introducing…

  “The Great Telephone Skills Workshop”  

An incredibly innovative and cost effective solution for providing your team with the tools

and motivation to project a positive image for your organization

The voice of the people handling your telephones speak for your company all day long.  To your clients, your customers, your suppliers...everyone. 

There is a huge reason why they should be among the best trained people in your organization.  And that is the reason ASE Corporation offers this training in a convenient and affordable workshop- providing those who speak for your company on the phone the skills they need.  

 Who should attend the workshop?

What we cover is critical to the success of: 

• Receptionists
• Sales Professionals
• Secretaries
• Customer Service Representatives
• Office Managers
• Staff of Small or Home Based Businesses

• Three methods to save time on most calls-
  • Taking charge of call by using "active greetings"
  • A fast way to zero in on what someone wants 
  • Getting talkative people to "get to the point" without offending them
• Three tactful ways to bring a conversation to a close
• Ways to minimize "phone tag"
• Ways to utilize voice mail and faxes to eliminate uneccessary calls

Use professional etiquette

We'll show how saying "Let me put you on hold"... "I'll call you back"... or even "I'am sorry" can work against you.  Our workshop teaches the very latest principles of phone etiquette, which contributes to superior customer service...and results in more sales.

We'll explain:

• The best way to ask for a customer's name
• The best way to screen callers
• The 4 rules to leaving messages
• Putting your customers on hold- what to say, not to say, how to check back, plus alternatives to holding 
• Transferring calls- when to transfer, when not to, including how to be a "verbal escort"

         

Calm angry & upset customers

Certainly the hardest, most challenging part of the job.  We'll teach them methods proven to satisfy highly-demanding and upset customers.  They'll use and appreciate these new skills possibly the most of all taught at this workshop.  

We'll cover how to:

• Listen & empathize with callers
• Find positive resolutions
• Reclaim customers that have been previously mishandled
• Work positively with the hard to understand caller

We'll also explain: 

• The five reasons a person complains
• Specific scripts to use when handling the most difficult of callers

Project a positive "phone identity"

We all know people do business with people they like.  Which is why everyone who speaks to your customers on the phone needs the training in this workshop.  Attendees will be well equipped to consistently project your organization's image of caring and efficient service.  

Enroll Today!  Half Day Workshop Only  $79

Secure Your Seat Today!

            

                Chicago, Illinois                     Columbus, Ohio                    Dallas, Texas                      Tampa, Florida

Chicago, Illinois - Tuesday March 13, 2012 - Radisson Blu Aqua Hotel - 221 North Columbus Drive - Chicago, Illinois 60601 

Columbus, Ohio - Monday January 30, 2012 - Aladdin Shrine Center - 3850 Stelzer Road - Columbus, Ohio 43219

Dallas, Texas - Thursday February 23, 2012 - The Fairmont Hotel - 1717 N. Akard Street - Dallas, Texas 75201

Tampa, Florida – Tuesday April 17, 2012 - Grand Hyatt Tampa Bay - 2900 Bayport Drive - Tampa, Florida 33607

Two Half Day Options: 

Morning Seminar: Starts at 8:30 AM Sharp till 12:00 PM

Afternoon Seminar: Starts at 1:30 PM Sharp till 5:00 PM

Email: Contact@ASESeminars.com

Phone: 740-777-1711

Program Outline: