Enroll Today! Half Day Workshop Only $149
We'll also explain:
"Project a positive "phone identity"
We all know people do business with people they like. Which is why everyone who speaks to your customers on the phone needs the training in this workshop. Attendees will be well equipped to consistently project your organization's image of caring and efficient service.
We'll cover how to:
Calm angry & upset customers
Certainly the hardest, most challenging part of the job. We'll teach them methods proven to satisfy highly-demanding and upset customers. They'll use and appreciate these new skills possibly the most of all taught at this workshop.
Use professional etiquette
We'll show how saying "Let me put you on hold"... "I'll call you back"... or even "I'am sorry" can work against you. Our workshop teaches the very latest principles of phone etiquette, which contributes to superior customer service...and results in more sales.
Handle High Call Volume. Do you sense your staff feeling overwhelmed at times? We can help them understand that latest techniques for controlling calls, including managing multiple customers on hold...ways to control and direct calls with finesse and numerous ways to save time, while maintaining excellent service.
Who should attend the workshop?
What we cover is critical to the success of:
The voice of the people handling your telephones speak for your company all day long. To your clients, your customers, your suppliers...everyone.
There is a huge reason why they should be among the best trained people in your organization. And that is the reason ASE Corporation offers this training in a convenient and affordable workshop- providing those who speak for your company on the phone the skills they need.
The Great Telephone Skills Seminar
Telephone Skills for the Professional
Make every call more positive and productive!
What voice will speak for you business?
“The Great Telephone Skills Workshop”
An incredibly innovative and cost effective solution for providing your team with the tools
and motivation to project a positive image for your organization
Two Half Day Options:
Morning Seminar: Starts at 8:30 AM Sharp till 12:00 PM
Afternoon Seminar: Starts at 1:30 PM Sharp till 5:00 PM
American Success Educators Corporation - Since 1992
5000 Birch Street
West Tower, Suite 3000
Newport Beach, California 92660
Atlanta, Georgia - Wednesday September 20, 2015 - Hilton Garden Inn- NE Gwinnett - 2040 Sugarloaf Circle Duluth, Georgia
Chicago, Illinois - Monday October 2, 2015 - Radisson Blu Aqua Hotel - 221 North Columbus Drive - Chicago, Illinois
Columbus, Ohio - Monday October 9, 2015- Hilton Columbus at Easton- 3900 Chagrin Drive - Columbus, Ohio
Dallas, Texas - Friday November 3, 2015 - The Fairmont Hotel - 1717 N. Akard Street - Dallas, Texas
Houston, Texas - Monday November 6, 2015 -Four Seasons Hotel - 1300 Lamar Street - Houston, Texas
Tampa, Florida – Tuesday December 5, 2015 - Grand Hyatt Tampa Bay - 2900 Bayport Drive - Tampa, Florida
Honolulu, Hawaii -Thursday December 14, 2015 -Hyatt Regency Waikiki 2424 Kalakaua Avenue, Honolulu, Hawaii
Secure Your Seat Today!
Make every call more positive and productive